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Call Centre Agents

  • Location: Sheffield
  • Salary: £8 to £9
  • Type: Permanent
  • Posted: 31 days ago
  • Company: Dutton Recruitment

Dutton Recruitment are currently recruiting for Call Centre Agents in Sheffield for a Client of ours.

Job Role:

  • Receiving incoming calls and emails from customers regarding online orders placed with Clients.
  • Where necessary, referring issues to relevant internal/external departments using correct escalation procedures.
  • Working for a global retailer, you will be responding to customers over the phone and via email regarding their online orders.
  • Advising on timescales for deliveries and dealing with refunds and returns.

  • We need you to have great communication skills, both written and verbal as it involves both contact over the phone and also via email.

Pay & Benefits:

  • £8.30 per hour, which increases with your length of service and performance.

  • Access to our employee benefits platform that provide a wide variety of special offers and discounts which include; discounted cinema tickets, days out, hotel stay, online retailers and much more!.

  • We also have great progression opportunities available if you are interested in working your way up.

Hours:

  • Working full time 37.5 hours per week. Shift patterns available 9AM-10PM Monday - Sunday
  • Would be required to work at least 1 in 3 weekends

If this is something you are intersted in or know someone who may be then please forward your CV to Tom Davison.

[email removed]

Thank you,